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Shipping & Delivery Policy – Giant Versus

Welcome to Giant Versus. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website and any related sales channels.

By placing an order with Giant Versus, you agree to the terms described below.

1. Order Processing

1.1 Processing Time

  • All orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).

  • During peak sale periods, festive seasons, or special promotions, processing times may be slightly extended.

1.2 Order Verification
To protect our customers and prevent fraud, certain orders may require additional verification. In such cases:

  • We may contact you via email or phone for confirmation.

  • Orders may be delayed or cancelled if we are unable to verify details.

1.3 Order Modifications & Cancellations

  • Once an order has been placed, modifications may not always be possible, especially if it is already processed or shipped.

  • If you need to modify or cancel your order, contact us immediately at giantversus@gmail.com with your order ID.

  • We reserve the right to accept or decline modification and cancellation requests.

2. Shipping Options & Delivery Timelines

2.1 Domestic Shipping (within India or your primary region)

  • Standard delivery: typically 5–10 business days after dispatch.

  • Metro and Tier 1 cities usually experience faster delivery, while remote or rural locations may require additional time.

2.2 International Shipping (if applicable)

  • International shipping timelines vary depending on destination, customs clearance, and local courier partners.

  • Estimated delivery timelines will be displayed at checkout where available.

2.3 Estimated Delivery Dates
Any delivery timelines shown at checkout or via email are estimated and not guaranteed. Delays may occur due to:

  • Courier operational issues

  • Weather conditions

  • Public holidays

  • Unforeseen logistical constraints

3. Shipping Charges

3.1 Shipping Fees

  • Shipping charges, if applicable, will be displayed at checkout before you confirm your order.

  • We may offer free shipping above a certain order value, as part of promotions or ongoing offers.

3.2 Cash on Delivery (COD) Charges (if offered)

  • COD orders may attract an additional convenience fee depending on the order value and location.

  • COD availability may be restricted to certain pin codes.

4. Order Tracking

4.1 Tracking Details
Once your order has been shipped:

  • You will receive a shipping confirmation email and/or SMS with your tracking ID and tracking link.

  • You can use this link to track the status and location of your shipment.

4.2 Tracking Delays

  • Sometimes tracking information may take a few hours to update on the courier’s system.

  • If tracking does not update for more than 48 hours, you may contact us for assistance.

5. Delivery Attempts & Undeliverable Packages

5.1 Delivery Attempts
Our courier partners will generally:

  • Make one or more delivery attempts; if you are unavailable, they may contact you via phone or SMS.

  • In case of repeated failed delivery attempts, the order may be returned to us.

5.2 Incorrect or Incomplete Address

  • Giant Versus is not responsible for delivery failures due to incorrect, incomplete, or outdated addresses entered by the customer.

  • Re-shipping such orders may incur additional shipping charges.

5.3 Unclaimed Shipments
If a shipment is returned to us because it was unclaimed or refused at delivery:

  • We may reship it at your request, subject to additional shipping fees.

  • In certain cases, a refund may be processed as per our refund policy, excluding original shipping and COD charges.

6. Damaged, Lost, or Delayed Shipments

6.1 Damaged Packages
If your order arrives visibly damaged:

  • Please take clear photos and videos of the outer packaging and the product.

  • Contact us within 48 hours of delivery at giantversus@gmai.com with your order ID and media evidence.

6.2 Lost Shipments
If the courier marks your shipment as “delivered” but you have not received it:

  • Verify with family members, neighbors, security, or building reception.

  • If still not found, reach out to us. We will coordinate with the courier to investigate.

  • Resolution may involve replacement, refund, or other measures at our discretion.

6.3 Delays Beyond Our Control
Giant Versus is not liable for delays caused by:

  • Courier partner delays

  • Customs clearance (for international orders)

  • Natural disasters, strikes, lockdowns, or other force majeure events

7. International Duties & Taxes (If Applicable)

For international orders:

  • Customs duties, import taxes, and other fees may be levied by your local authorities.

  • Such charges are not included in product price or shipping cost unless explicitly mentioned.

  • You are responsible for any additional customs or import duties.

8. Contact Us

For any questions related to shipping and delivery, you can reach us at:
Email: giantversus@gmai.com
Subject Line: “Shipping Query – [Your Order ID]”