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Purchase & Returns Policy – Giant Versus

At Giant Versus, we want you to love what you wear. This Purchase & Returns Policy explains how purchases, cancellations, exchanges, and returns are handled.

By placing an order, you agree to the terms set forth below.

1. Purchase & Order Confirmation

1.1 Placing an Order

  • When you place an order on our Platform, you agree to purchase the product(s) selected, subject to this Policy and our Terms & Conditions.

1.2 Order Confirmation

  • After placing an order, you will receive an order confirmation via email/SMS with your order ID and summary.

  • This confirmation acknowledges that we have received your order; it does not guarantee acceptance or availability.

1.3 Order Acceptance

  • Your order is accepted and confirmed when it is processed and shipped.

  • In case of any issue (e.g., stock unavailability), we may cancel your order and process a refund if payment has already been made.

2. Cancellation Policy

2.1 Customer-Initiated Cancellation

  • Cancellations may be possible only before your order has been processed for dispatch.

  • To request cancellation, email giantversus@gmail.com with your order ID as soon as possible.

2.2 Cancellation by Giant Versus
We may cancel your order, in full or in part, due to:

  • Product unavailability

  • Payment issues or non-authorization

  • Suspected fraudulent activity

  • Errors in pricing or product information

In such cases, we will notify you and initiate a refund where applicable.

3. Return & Exchange Eligibility

3.1 Return Window

  • You may request a return or exchange within 7 days of delivery of your order, unless otherwise specified for certain products.

3.2 Condition of Returned Items
To be eligible for return or exchange:

  • Items must be unused, unwashed, and unaltered

  • Items must have all original tags, labels, and packaging intact

  • Items must not be stained, damaged, or show signs of wear

3.3 Non-Returnable / Non-Exchangeable Items
For hygiene and safety reasons, the following may not be eligible for return or exchange:

  • Innerwear, socks, lingerie, or nightwear (if applicable)

  • Items marked as “Final Sale” or “Non-returnable” on the product page

  • Items damaged due to customer misuse, improper washing, or negligence

4. Return & Exchange Process

4.1 Initiating a Return or Exchange
To initiate a return/exchange:

  1. Email giantversus@gmail.com with:

    • Order ID

    • Product name or SKU

    • Reason for return/exchange

    • Clear images (in case of defects, wrong item, or damage)

  2. Our support team will review your request and share further instructions.

4.2 Pickup or Self-Ship
Depending on your location and our logistics arrangements:

  • We may arrange a reverse pickup through our courier partner.

  • In some locations, you may be asked to self-ship the item to a specified address.

  • For self-shipping, retain the courier receipt and share tracking details with us.

4.3 Inspection & Approval

  • Once we receive the returned product, it goes through a quality inspection.

  • If it meets our return criteria, your refund or exchange will be approved.

  • If it fails inspection (used, washed, damaged), we may reject the return and reship the item back to you.

5. Refund Policy

5.1 Refund Mode
Approved refunds may be processed in one of the following ways:

  • Back to the original payment method (card, UPI, wallet, etc.), or

  • As store credit / wallet balance (if applicable and chosen by you)

5.2 Refund Timeline

  • Once approved, refunds are typically initiated within 3–7 business days from the date of inspection completion.

  • The time it takes to reflect in your account depends on your bank or payment provider.

5.3 Deductions
In certain scenarios, the refund amount may exclude:

  • Original shipping charges

  • COD convenience fees

  • Reverse pickup charges (if applicable and clearly communicated)

6. Exchange Policy

6.1 Size/Color Exchange

  • Exchanges are subject to stock availability.

  • If the requested size or color is not available, you may opt for an alternate product or a refund as per our policy.

6.2 Defective or Incorrect Product
If you receive:

  • A defective/damaged product

  • A wrong product or size (not as per your order)

We will:

  • Arrange for a replacement (subject to availability), or

  • Provide a refund if replacement is not possible

In such cases, we may bear the reverse shipping cost, provided the claim is valid and raised within the stipulated time.

7. What Is Not Considered a Defect

The following are not typically considered valid reasons for “defective product”:

  • Minor color variations due to display/screen settings

  • Slight differences in fit based on body type

  • Fabric characteristics such as natural creasing or texture differences

8. Discounts, Coupons & Offers

  • Products purchased during sale events, discount offers, or using coupons may be subject to special return/exchange conditions mentioned on the offer page.

  • In some cases, such items may be non-returnable or only eligible for size exchanges.

9. Contact Us for Returns & Purchases

For any concerns related to purchase, returns, or exchanges, you can reach us at:

  • Order & purchase queries: giantversus@gmail.com

  • Returns & exchanges: giantversus@gmail.com

  • Please include your Order ID in all communications for faster support.